Support

Nani Sore is built and supported by one small team at QuaalCo. If something is broken, confusing, or missing, we would rather hear about it than not.

Before you write

Including these makes it far quicker for us to help:

• The email address on your Nani Sore account.
• Your device and iOS version.
• The app version, from Settings inside the app.
• What you did, what you expected, and what happened instead.
• A screenshot, if there's anything to see.

Common questions

I can't sign in

Nani Sore supports Sign in with Apple and email-and-password. If you originally signed up with Apple, use the Apple button rather than entering an email — an account created through Apple has no password. If you've forgotten an email password, use the reset link on the sign-in screen. Still stuck? Email us with the address on the account.

My analysis failed or came back wrong

Analysis needs a network connection and can fail if the request times out. Try again on a stronger connection. If results are consistently poor for a certain kind of photo, tell us what you shot and which mode you used — that's genuinely useful to us.

AI results can be wrong. Read a caption before you publish it, check a description before you rely on it, and treat “My Future” as the party trick it is.

I posted something publicly by mistake

Open the post and delete it, or switch it back to Local. Deleting removes it from the gallery for everyone. If you can't get into the app to do it, email us with enough detail to identify the post and we will remove it.

How do I save a photo to my phone?

Every photo you take in Nani Sore can be saved to your own camera roll from the post's controls. Your photos are also stored on our servers so your results follow you between devices.

Can I add friends or reply to people?

Not yet. Sharing today means posting to a single public gallery. Friends, following, replies, direct messages and private posts are designed and are the next thing being built — there's a breakdown on the What's coming section of the home page.

Report a post or a user

If you see content on Nani Sore that is abusive, illegal, sexualises a minor, harasses someone, or otherwise breaks our Terms of Service, report it.

• In the app: use the report control on the post. Reports are reviewed and acted on.
• By email: write to nanisore@quaal.co with the subject “Content Report”. Include a screenshot and the display name of the account if you can.

We aim to review reports within 24 hours. Content that is found to break the Terms is removed, and accounts that repeatedly break them lose access. If you believe someone is in immediate danger, contact your local emergency services first — we cannot respond at that speed.

When the friends feed launches you will also be able to mute an account so you stop seeing it, or block it so neither of you can reach the other. Until then, email us and we will act on it manually.

Account and data

• Delete your account: from within the app, or see Delete My Account.
• Delete individual photos: from the post's controls in the app.
• Access or correct your data: see Your Privacy Choices, or email us.
• Read the full policy: Privacy Policy.

Beta testing

Nani Sore is in development and is not yet on the App Store. If beta testing has not opened, you can register your interest on the home page and we will email you when it does. Beta invitations go out through Apple's TestFlight.

Known limitations right now

• Sharing is a single public gallery. There is no friends feed, no following, no replies and no direct messages yet.
• Subscription tiers are not available. Nothing in the app charges you, and there is no payment screen.
• Analysis allowances during testing are limited while we manage costs.
• Generated captions are currently produced in English.
• The interface is still moving. Screens may change between builds.
• AI-generated results may be inaccurate and should be reviewed before use or publication.

System status

If Nani Sore is failing to load, sign in, or analyse for more than a few minutes, it may be us rather than you. Email nanisore@quaal.co and we will confirm whether there's an outage in progress.